Redrose Texas does not use drop shippers and maintains a physical inventory of the merchandise on this site.  If there is an unusual amount of orders on an item it may place us in an out of stock position.  In this case we may contact you and ask if you would like for us to back-order the item if it\s available with our vendor.  We may elect to process your order and ship the product we have in stock and the remainder as the back ordered product becomes available.

Our Return Policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund within 30 days with the following limitations. The original shipping and handling charges are not refundable. *You must obtain a return authorization number by Email Service@RedroseTexas.com or phone call. *Refunds, exchanges, or credits will only be given within 30 days of the order. *Items must be in the original packaging and properly re-packaged (folded) or you may incur a re-stocking fee of 10%. Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. *No refunds will be given after 30 days. If you have an exchange for the same dollar amount as the original purchase, additional shipping or handling charges may be incurred. Please mail your package in a prepaid, insured, traceable method to the address below, *with the Return Authorization Number on the label. (10/06/2007) *Updated (08/22/2008)

We will refuse any packages without a return authorization number clearly indicated on the label.

Redrose Texas Stores
RedroseTexas.com RetroCOWBOY.com
5420 River Oaks Blvd
Fort Worth, TX 76114-3349

Phone: 817 378-9989
 

Defective?

On our items such as Carousel Gumball Machines do not return the item.  Contact us with-in 10 days of receipt of the item with a description of the defective part (excludes glass globe) and we will contact the manufacturer for a free replacement part for you or we will provide the contact information so that you can get the free replacement direct from Carousel.

Defective items other than Carousel Gumball Machines you must contact us with-in 5 days of receipt of the item prior to any return via Email Service@RedroseTexas.com or phone (817) 378-9989.  If a return approval is given from us, the item must be returned with all original packaging and returned to us.  When the item is received by us undamaged, complete and determined it has a defect at our option we will replace the item or issue a refund check for the amount of purchase.

Damaged in Shipment?

If your order is damaged in shipment, Immediately notify the carrier, and Redrose Texas.  If your item was shipped US Postal Service it was insured.  Take the item, all packing material, and invoice to the Post Office to initiate a claim. 

Lost in Shipment or My Order has not arrived?

We currently use several carriers such as FedEx and USPS. We track all shipments from Redrose Texas to insure that your item reaches your ship to address.  If you have not received your item in a timely manner contact us and we will provide the tracking information to you.  We will also contact the shipper or US Postal Service to locate your order.  In all cases thus far the order was located at our customers local Post Office, so if your item shipped USPS contact your local post office first.  If your order is lost we will initiate the claim and at our option send a replacement or refund to you.

We do not wholesale or provide information about our product sources.

For Any Other Questions or Inquiries, Contact us! Service@RedroseTexas.com or at (817) 378-9989