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WE USE A SECURE SERVER "SHOPPING CART" FOR ALL TRANSACTIONS
WE ACCEPT THE FOLLOWING FORMS OF PAYMENT
MasterCard, Visa, American Express, Discover, Pay-pal, Cashiers Check, Money Orders, and Personal Checks
Three ways to pay:
Pay by Mastercard, Visa, American Express, or Discover through our secure server with Cardservice International,
Pay through Pay-Pals' secure server with your Mastercard, Visa, Discover, American Express, or E-Check.
Pay by Mail with Cashiers Check, Money Order or Personal Check. If you are paying by mail your payment must be received with-in ten days of your order or your order may be cancelled and your payment returned to you when received. Payments by Personal Check will delay your items shipment by 10 days pending your check clearing the bank.
Send Payment To: Redrose Texas, 5420 River Oaks Blvd, Fort Worth, TX 76114
ITEM AVAILABILITY and PRICING SUBJECT TO CHANGE WITH-OUT NOTICE
Redrose Texas does not use drop shippers and maintains a physical inventory of the merchandise on this site. If there is an unusual amount of orders on an item it may place us in an out of stock position. In this case we may contact you and ask if you would like for us to back-order the item if it's available with our vendor. We may elect to process your order and ship the product we have in stock and the remainder as the back ordered product becomes available.
Our Return Policy
We want you to be satisfied with your purchase from Redrose Texas. If you are not satisfied with your item (excludes defective or damaged items) you must contact us with-in 5 days of receipt of the item prior to any return via Email Service@RedroseTexas.com or phone (817) 378-9989. If a return approval is given from us, the item must be returned with all original packaging and shipped to us pre-paid postage or freight. When the item is received by us undamaged, complete and non-defective we will issue a refund check or credit your charge card for the amount of the Merchandise Returned (and Sales Tax if Applicable) from your purchase less the original shipping and handling. Shipping and Handling is Non-Refundable.
Defective?
On our items such as Carousel Gumball Machines do not return the item. Contact us with-in 10 days of receipt of the item with a description of the defective part (excludes glass globe) and we will contact the manufacturer for a free replacement part for you or we will provide the contact information so that you can get the free replacement direct from Carousel.
Defective items other than Carousel Gumball Machines you must contact us with-in 5 days of receipt of the item prior to any return via Email Service@RedroseTexas.com or phone (817) 378-9989. If a return approval is given from us, the item must be returned with all original packaging and returned to us. When the item is received by us undamaged, complete and determined it has a defect at our option we will replace the item or issue a refund check for the amount of purchase.
Damaged in Shipment?
If your order is damaged in shipment, Immediately notify the carrier, and Redrose Texas. If your item was shipped US Postal Service it was insured. Take the item, all packing material, and invoice to the Post Office to initiate a claim.
Lost in Shipment or My Order has not arrived?
We currently use several carriers such as FedEx and USPS. We track all shipments from Redrose Texas to insure that your item reaches your ship to address. If you have not received your item in a timely manner contact us and we will provide the tracking information to you. We will also contact the shipper or US Postal Service to locate your order. In all cases thus far the order was located at our customers local Post Office, so if your item shipped USPS contact your local post office first. If your order is lost we will initiate the claim and at our option send a replacement or refund to you.
We do not wholesale or provide information about our product sources.
For Any Other Questions or Inquiries, Contact us! Service@RedroseTexas.com or at (817) 378-9989
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